Privacy Policy
Suffolk Joinery Ltd take privacy very seriously and we want you to be in control of your personal data and how it is used. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are outlined below, and in a manner that is consistent with our obligations and your rights under the data protection laws.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of this website. If you do not accept and agree with this Privacy Policy, you must stop using this website immediately.
What information is being collected?
We collect personal information that is submitted via the contact form on the ‘home’ page, ‘contact’ page and the location pages listed in the footer navigation. This includes your name, email address, phone number, location and any other personal information you choose to include in the message field. The purpose of the message field is for general enquiries, no sensitive information should be posted here.
Who is collecting it?
Suffolk Joinery Ltd are the only people who have access to your personal data that is submitted through the contact form. Your personal data is not stored on the web server or database.
How is it collected?
The data is collected through web-based contact forms, which send out automated emails to our business email account, securely hosted with Google mail.
Why is it being collected?
We are collecting this data to allow our visitors to have a streamlined experience on the website, where they can ask for a quote or send a general enquiry to us easily and securely through the website. This prevents our users having to open up their email client and find our email address manually when they want to get in touch, improving usability.
How will it be used?
Your personal data is used by Suffolk Joinery to respond to any queries and get some basic information about each potential customer and the sort of work they require.
How long is my data kept?
We regularly review if we are holding data that we no longer need, and if this is the case the data is removed. In most cases, as we have many returning customers, previous customer’s data is not removed after a certain time period, but instead is kept securely locked in a filing cabinet as a reference so we can reintroduce ourselves efficiently to our many returning customers when required. However, it is important that you know that you have the right to request your personal data is removed from our records at any time. Please find the contact information in the ‘Your Rights’ section further into this privacy policy to exercise this right or find out more information.
When an enquiry is received the following process is followed:
- A job sheet is created with the enquiry details on.
- If a meeting has been arranged, the details will be placed on the company calendar.
- Once a meeting has occurred the personal details are moved onto secure third-party software called Joinery Soft.
- A manual file is then created which contains all personal details and enquiry information which is filed in a locked filing cabinet as a customer archive.
- If a quotation is successful, invoices are sent via Sage, which stores customers data securely – https://www.sage.co.uk/uk/hrpayrollhero/privacy-policy
Who will it be shared with?
Your personal data is input into Joinery Soft and Sage for the purposes of quoting and accountancy. Email enquiries via the web contact forms are stored on a Google email server. These are all fundamental services that we Suffolk Joinery use for managing the business and our work with you.
Third parties
We have partnered with a third party digital marketing agency to optimise our website and help us to give you the best customer experience. This agency is called Unity Online – https://unity.online/
Unity Online receive emails from all contact forms for the purposes of verification of services working as intended. Should Unity Online add contact forms for the purpose of conversion rate optimisation (CRO) or other such services we check that these forms are correctly receiving mail and to report on success of implementation i.e. reporting on increases in conversions that impact this data.
Should any technical issues arise after forms are implemented these can be rectified quickly through testing.
We also keep track of submissions so that in the unlikely case of client mail server failure, it’s ensured that we have a backup of the emails they received in any downtime on mailboxes, so no leads are misplaced in this unlikely event.
Should any agreements between Unity Online and client terminate the data collection will stop immediately and the data will be removed from our servers unless requested upon termination.
Unity Online do not share the personal data they hold with any other third party services.
Cookies
This website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how the website is used and how many visitors we are receiving. This enables us to streamline the website and improve usability. Although these cookies offer no security risks to you as tracking is anonymous, you do not have to allow them. If you do not wish to be tracked by Google analytics you can install the following add on:
Google Analytics opt-out browser add-on
Website users that don’t want their data reported by the Google Analytics JavaScript can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) to prohibit sending information to Google Analytics. The browser add-on is available for most modern browsers. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself or to other web analytics services. Learn more about the Google Analytics opt-out browser add-on.
You can find more information about how Google safeguards your data here: https://support.google.com/analytics/answer/6004245?hl=en
Your Rights
You have the following rights under the GDPR, which this policy and way we manage your personal data is compliant with:
- The right to be informed about our collection and use of personal data.
If you are at all unsure about how your personal data is used after reading his privacy policy, please get in touch and we can outline anything you would like more information on. - The right of access to the personal data we hold about you.
If you would like to know exactly what personal data we have on you, please get in touch and we will provide all the data we have. - The right to rectification if any personal data we hold about you is inaccurate or incomplete.
After exercising the above right to check what personal data we hold on you, you are entitled to request that anything invalid or inaccurate is updated as soon as possible. - The right to be forgotten (for us to remove any personal data we have stored on you).
If you no longer want us to store any personal data of yours, please get in touch and we will review our records and confirm if we have any data on you and if so, delete it from our records. - The right to restrict the processing of your personal data.
If you do not wish for us to store your personal data on any third-party services such as Joinery Soft, Sage or on our in house job sheets, please get in touch. Exercising this right may have an impact on us being able to serve you as a customer, but we can discuss the impact of this on a case by case basis. - The right to data portability (you can request any data we have to be used with other third parties).
If you would like to retrieve all of your personal data to use on another third party, please get in touch. - The right to object to us using your personal data for particular purpose.
If after reading this privacy policy, you object to some part of our data processing, please get in touch and we will prevent your data from being used in this way.
If you have any cause for complaint about our use of your personal data or if you wish to use your rights outlined above, please contact us using the details below and we will take the necessary action with you.
Contacting Us
If you have any questions about this website or this Privacy Policy, please contact Marcus Church (company Director) by email at [email protected]. Please outline your query as clearly as possible.
Changes to our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be documented on this website as soon as possible. Please note, you will be deemed to have accepted the terms of the Privacy Policy on your first use of the website following the changes. We recommend that you check this page regularly to keep up-to-date with any amendments.